Supporting our customers through difficult times
A message from Matt Jenkins, CEO

Dear Customer,

As more and more countries take action to manage and mitigate the impact of coronavirus, its disruptive impact is increasing day by day. We know this is a very unsettling time for everyone.

At Mitrefinch we have been closely monitoring the developments of COVID-19 in order to be able to support our employees and customers and ensure business continuity. We want to assure you that Mitrefinch is open for business.

You, our customers must be at the centre of our considerations. We understand that right now you require our advice, expertise and solutions in order to support your staff, manage your business operations and overcome short-term productivity challenges. We have a fantastic reputation of standing by our customers and delivering results when times are tough, and this is no different. We are offering a wide range of services and features to help our customers, you can find out more information by visiting our online support desk.

As an already largely remote and highly connected business, our people and processes are well established to facilitate provision of remote support services and we have comprehensive and well-established business continuity plans to lean on. Where travel, visits or face to face work is essential, we have implemented appropriate measures in alignment with Government advice, therefore unless you hear otherwise from your Account Manager or Mitrefinch representative we currently do not envisage any significant disruption to scheduled works or Support Services.

We’ll keep you updated on any further developments, we’re here to help so, if there is anything, we can support you with; please reach out to your Account Manager or usual Mitrefinch contact.

Matt Jenkins
CEO