Customer Support Services
We don’t believe in implementing a system then stepping back. You can always lean on our wide range of customer support services and relax – knowing that you can always call on our expertise, guaranteeing swift response and less stress. We always ensure you are getting the most out of your payroll software and Mitrefinch solution.
Get in touch
Virtual Assist
System administration assistance when you need it
This Mitrefinch remote consultancy service is on-demand and perfectly scalable. It’s exactly what you need – when you need it – providing the confidence and security of knowing that you can get expert help and with minimal disruption.
Help is always on hand
You could lean on us to:
Provide remote or on-site consultancy
Bespoke report buildng
Tailored configuration
Reduce manual work
Health checks - helping you continue to realise a return on your investment
Just like us, businesses need a check up now and then to ensure we’re running at optimum health. Ensure you’re getting the full benefits of your Mitrefinch solution, remaining aligned with your changing business and fit for the future.
Get in touch
Project Management
Our Project Management Team are available to help establish and achieve objectives for system implementation, while controlling costs. We’ll guide you through the process at each step – highlighting risks , understanding your measures of success and business benefits, and helping with your stakeholder management and internal project assurance.
Get in touch
Consultancy & Engineering
From initial consultation, to write up of specification, system configuration, testing and support; our Consultancy Team will support you to ensure that you get the best from your Mitrefinch solution.
Our team of fully trained engineers install everything from access control clocks to magnetic door locks and provide support for complex work such as turnstile integration, barrier installation and anti-tank provision.
Get in touch
Customer Support Desk & Knowledge Hub
Our UK based customer support centre is always available; online, by email, or phone so you know there is always someone you can contact if you need to.