Are you a dynamic and driven team player, who likes to work in a fast paced and rewarding role? Do you get excited by new challenges and a varied working day, with real opportunities to make a difference? Do you possess a get it right first time approach?
If so, then we have the perfect role for you.
Mitrefinch are looking for a professional, driven, enthusiastic and diligent Project Delivery Manager to join our UK Professional Services Team in our York or Nottingham office.
Our successful applicant will have
- High professional standards with excellent communication put in whatever
- A passion for delivering excellent customer service
- Proven ability to successfully manage a large volume of consecutive work tasks
- A desire to be part of a successful, high performing team
Purpose of the role
The Project Manager ensures that all customer-facing deliveries of Mitrefinch products and services are deployed in accordance with scope, time, cost and quality constraints and deliver measurable benefits to our customers whilst maximising the throughput and commercial opportunity to Mitrefinch.
The Project Manager is a fundamental part of the Professional Services function. Working with colleagues in the department and around the business, the role ensures alignment of expectations internally and externally, certainty of outcome for the customer and utilisation of the correct resource to deliver
Through strong governance the role ensures that delivery is made in accordance with customer contracts and adds value to the complete scope of the customer’s project, influencing colleagues and educating on lessons learned in a collaborative environment where continuous improvement is a standard operation.
Project Managers are responsible for delivery of an excellent customer experience throughout the project journey, and promote endorsement of Mitrefinch by customers upon successful project completion.
Project Resource Schedulers
Service Delivery Manager
Provide high quality, professional project management services to customers and prospects.
Manage all aspects of assigned projects including planning, monitoring, control, reporting and communication to achieve successful implementations, delivered to the required scope, time, cost and quality constraints.
Assist with ITT responses, estimates, project plans and other pre-sales activities.
Ensure that all project deliverables, timescales and commercials are clearly defined and understood before accepting a project during the sales handover process.
Understand, manage and communicate customer expectations.
Plan and manage the allocation of consultancy resources to maximise the departmental chargeable utilisation and revenue and minimise travel and pressure on consultants in the field.
Continually liaise with customers to actively manage project risks and issues and extend consultancy support to mitigate.
Ensure that all milestones and deadlines are achieved.
Implement change control whenever appropriate.
Continually identify and drive additional commercial opportunities, and effectively manage the level of committed customer spend to ensure clarity to the customer and Mitrefinch.
Provide financial budgetary control reports for all project costs against the terms and conditions of the order form, contract or Tender award as appropriate.Ensure customers receive and approve estimates, quotes and specifications for additional or bespoke development work undertaken by Mitrefinch prior to commencement.
Support the management team to ensure revenue targets are met as per the business plan.
Maintain knowledge of company products, services, methodologies, policies, procedures and customers.
Keep up to date with relevant legislation in order to improve the services provided.
Promote compliance and relevance of all company methodologies, policies and procedures.
There may be additional activities to perform from time to time in order to maximise the company’s goals and objectives.
Skills and experience
Well organised and methodical with high attention to detail across multiple concurrent projects
Excellent analytical and problem-solving skills
Strong commercial awareness
Proven relevant project management experience
Strong communication and interpersonal skills with aptitude in building relationships with internal and external customers
An influential and highly effective communicator (verbal/non-verbal/written)
Knowledge of Human Capital Management solutions (not essential)
PRINCE2, APM or equivalent (not essential)
Adhere to the following standards and guidelines:
ISO 9001 – Quality Management System
ISO 14001 – Environmental Management
ISO 27001 – Information Security
Health and Safety Guidelines (ISO 18001)
The General Data Protection Regulations (GDPR)
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