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Project Delivery Co-ordinator

Are you a dynamic and driven team player, who likes to work in a fast paced and rewarding role? Do you get excited by new challenges and a varied working day, with real opportunities to make a difference? Do you possess a get it right first time approach?

If so, then we have the perfect role for you.

Mitrefinch are looking for a professional, driven, enthusiastic and diligent Project Delivery Co-ordinator to join our UK Professional Services Team.

Our successful applicant will have

  • High professional standards with excellent communication skills
  • A passion for delivering excellent customer service
  • Proven ability to successfully manage a large volume of consecutive work tasks
  • A desire to be part of a successful, high performing team

The Project Delivery Co-ordinator will be responsible for project managing the implementation of small-scale customer orders and projects, ensuring that all deliverables are delivered to timescale, within scope and budget, whilst maximising the throughput and commercial opportunity to Mitrefinch. The role also plays a key role with supporting the project function with the administration of new orders, resource scheduling and the production of regular Management Information.

Role purpose

The Project Delivery Coordinator will lead the day-to-day management and completion of all allocated small work projects. The scale of work can vary from single day consultancy and hardware orders to full system upgrades projects

Working with colleagues in the department and around the business, the role ensures alignment of expectations internally and externally, certainty of outcome for the customer and utilisation of the correct resource to deliver

Act as the primary point of contact between the customer and internal teams, being involved in all areas of small work projects from initial customer communication through to completion and handover to BAU.

Through effective stakeholder communication and governance, the role ensures that delivery is made in accordance with customer contracts and adds value to the complete scope of the customer’s project, influencing colleagues and educating on lessons learned in a collaborative environment where continuous improvement is a standard operation.

Project Delivery Co-ordinator are responsible for delivery of an excellent customer experience throughout the project journey and to promote endorsement of Mitrefinch by customers upon successful project completion.

Responsibilities to include:

  • Manage all aspects of assigned small works projects including planning, monitoring, control, reporting, and communication to achieve successful implementations, delivered to the required scope, time, cost, and quality constraints
  • Drive key activities within a small project and be responsible for the relationship management and communication to key project stakeholders, ensuring customer expectations are managed effectively
  • Ensure all allocated orders and small projects are effectively resourced using the most appropriately skilled individual or team to deliver the agreed scope
  • Work to agreed project management methodologies and quality procedures
  • Provide regular Management Information reports
  • Provide administrative support with processing new orders into the project delivery system, ensuring new orders and projects are assigned in a timely manner
  • Ensure that all small work project deliverables, timescales, and commercials are clearly defined and understood before accepting a project during the sales handover process
  • Continually liaise with customers to actively manage project risks and issues and extend consultancy support to mitigate
  • Continually identify and drive additional commercial opportunities, and effectively manage the level of committed customer spend to ensure clarity to the customer and Mitrefinch
  • Provide financial budgetary control reports for all small works project costs against the terms and conditions of the order form, contract or Tender award as appropriate
  • Ensure customers receive and approve estimates, quotes and specifications for additional or bespoke development work undertaken by Mitrefinch prior to commencement
  • Support the management team to ensure revenue targets are met as per the business plan
  • Maintain knowledge of company products, services, methodologies, policies, procedures, and customers
  • Keep up to date with relevant legislation in order to improve the services provided
  • Promote a positive image of Mitrefinch at all times
  • Maintain the highest standards of conduct and personal appearance at all time

There may be additional activities to perform from time to time in order to maximise the company’s goals and objectives.

Knowledge and experience

Must have:

  • Well organised and methodical with high attention to detail across multiple concurrent small projects
  • A self-motivated individual that can work using their own initiative
  • The ability to work effectively under pressure
  • Excellent analytical and problem-solving skills
  • Strong commercial awareness
  • Proven relevant project management/project co-ordination experience
  • Strong communication and interpersonal skills with aptitude in building relationships with internal and external customers
  • An influential and highly effective communicator (verbal/non-verbal/written)

Nice to have:

  • Knowledge of Human Capital Management solutions
  • Ideally PRINCE2 Foundation, APM or equivalent qualified
  •  good problem solver
  • Strong interpersonal skills and the ability to interact with all areas and levels of the business and clients
  • A self-motivated individual that can work using their own initiative
  • The ability to work effectively under pressure

Apply for this job

Think you’ve got what we’re looking for? Excellent! Fill in your details below, send us your CV and we’ll be in touch.

Mitrefinch needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

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Mitrefinch needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

Request a Brochure

Mitrefinch needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.