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Sweet success for Walkers Shortbread


Having been recently shortlisted for the CIPP’s Payroll Software Product of the year award, we’ve been looking back at the businesses that have reaped the benefits of our software solutions over the years – and continue to do so.

Walkers Shortbread – immediately recognisable by its iconic tartan packaging – has been a trusted client of ours for over a decade, using both our Time and Attendance and Payroll software solutions. With 1,200 full time staff and up to 1,800 staff at peak times spread over two factory sites, it became clear that a software solution was needed to manage the workforce.

Previously having relied on a manual clocking card system that was time-intensive and unreliable, they identified a need for a modern system that would streamline their processes – and our user-friendly TMS system suited their needs perfectly.

The system enables employees to take control of their own working hours and manage their own admin tasks, freeing up time for the HR department. The instant access features allow managers to quickly respond to absences or lateness, and using the inbuilt time limits ensured that staff didn’t breach acts such as the Working Time Directive.

Julie Grant, assistant HR manager at Walkers Shortbread, said: “Our objectives were fairly simple: to modernise, to be more efficient and to go paperless. TMS allowed us to achieve all of those things through one system. What is so impressive about Mitrefinch is its dedication to development and this was a really big selling point for us. The software is being constantly updated and brought forward – to the point where it is practically a bespoke system built specially for us because we can so easily adjust it to mirror our needs.”

By also utilising the payroll software which integrates seamlessly into the TMS system, Walkers was also able to achieve its goal of going paperless through the digital provision of payslips and P60s. What’s more, the easy-to-use payroll solution halved the amount of time they were previously spending on it.

Julie added: “We have been with Mitrefinch for over a decade and – even though we get a lot of calls from other providers – we would not consider switching. The software delivers everything we need it to and our account team are always there to help us maximise the insight from the statistics we can access. Mitrefinch’s TMS has revolutionised the way we manage time, attendance and payroll and we wouldn’t be without them.”

If you’re looking for a new time and attendance software solution why not get in touch with Mitrefinch and book your demo today?

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