Support Services

We aim to work in partnership with you to ensure you constantly get the very best from your Mitrefinch systems.

We aim to create a long lasting partnership with every Mitrefinch customer, to ensure their system grows with their business needs for years to come. 

The team at Mitrefinch are available on the phone, online and in person to assist you in getting the very most from your system.  From guiding you through a new procedure, to trouble-shooting your data, we can develop a service support package to suit your needs.  Or simply select one of our off-the-shelf packages to fit your budget.

We will proactively guide you through system upgrades and statutory changes to keep you up and running.  We also offer system administration, health checks and a report writing service, invaluable for keeping larger systems in great shape.

Mitrefinch customers can contact the Support Desk on 01904 693949 or log in to the Support Website 

 

Support Desk

Our UK-based Support Team are on hand to help you get the very best from your system.

More Info
Online Support
Our dedicated Support website offers a host of resources to enhance the use of your system. More Info
On-site Support Services
Using our network of regionally based technicians and engineers, we can be on your site when you need us. More Info
 

Testimonial

GSK

The Mitrefinch Access Control system is a vital part of our security provision. With hazardous materials, environmental risks and safety concerns up to 2500 people on site each day we would be lost without it!

GSK Irvine

Goonvean

We have been fortunate in our choice of Mitrefinch as business partners. Their implementation and support staff are unfailingly courteous, helpful and knowledgeable.

Goonvean Ltd

Artform

With TMS in place the centrally administered database is much easier to manage than with our previous manual system

Artform Ltd

International Coatings

FES has been put to the real test - albeit thankfully just once in the event of a very small fire which was instantly contained with no casualties.

International Coatings Ltd

Luxfer Gas Cylinders

The helpdesk has been absolutely magnificent, nothing is too much trouble for them.

Luxfer Gas Cylinders

Forestry Commission

The support staff are friendly and helpful

The Forestry Commission

Nestle Cuddington

The benefits to Nestlé Cuddington have extended to include accurate budgeting for annual staffing costs, a reduction on administration costs and the ability to eliminate costly unpredictable overtime.

Nestle Cuddington

The Scottish Government

The Mitrefinch Access Control system offers us integration between sites and with our other management systems. We benefit from having central control of the system for administration purposes, coupled with the flexibility to tailor the system to the needs of individual sites. For example, some of our sites require the provision for extra security measures which the Mitrefinch team are able to configure to meet our needs

Deputy Departmental Security Officer, The Scottish Government

Cumberland Pencil Co

TMS records hours to help us comply with the Working Time Regulations, this system does this automatically for us, even for the most complex shift patterns.

Cumberland Pencil Company

Portsmouth City Council

"We required a time management system which would link easily to other systems, including access control."

Portsmouth City Council

Valassis

Having all three systems in place has simplified our working practices and considerably reduced duplication of information. It has definitively saved us money in terms of the cost of maintenance, time and improved efficiency

Jayne Busby - Valassis

Penny and Giles

As a consequence of fully implementing TMS, we have realised in excess of £40k of annual recurring cost savings and we plan to upgrade the system in the future to ensure that we can reap the benefits of the latest technology

Chris Pritchard - Penny and Giles

Vivalis Ltd

The potential to link TMS to other Mitrefinch systems in the future is particularly beneficial for our payroll department.

Vivalis Ltd

Associated Cold Stores

Using the system we have easy access to a wealth of information at our fingertips and can handle staff enquiries quickly and effectively to the benefit of all.

Cheryl Telford - Associated Cold Stores

Vanguard Rental

The system is easy to use, flexible and provides a wealth of management information for analysis

Jason Ward - Vanguard Rental


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