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We aim to work in partnership with you to ensure you constantly get the very best from your Mitrefinch systems.
We aim to create a long lasting partnership with every Mitrefinch customer, to ensure their system grows with their business needs for years to come.
The team at Mitrefinch are available on the phone, online and in person to assist you in getting the very most from your system. From guiding you through a new procedure, to trouble-shooting your data, we can develop a service support package to suit your needs. Or simply select one of our off-the-shelf packages to fit your budget.
We will proactively guide you through system upgrades and statutory changes to keep you up and running. We also offer system administration, health checks and a report writing service, invaluable for keeping larger systems in great shape.
Mitrefinch customers can contact the Support Desk on 01904 693949 or log in to the Support Website
Our UK-based Support Team are on hand to help you get the very best from your system.
Our dedicated Support website offers a host of resources to enhance the use of your Mitrefinch Employee Management system.
They are amazing; I could not cope without them. They help me to use the system as effectively as possible, for example guiding me through setting up reports and can often solve even complex queries within minutes. The support service is definitely worth every penny
Lisa Blinkhorne
The project team were very approachable and professional and it really helped that they had the flexibility to adjust the project timescales to accommodate tight deadlines. The engineers who installed the hardware were excellent and were prepared to go that extra mile to help deliver the project.
The Scottish Government
Following the installation Whitehall Garden Centre has been looked after by the Support desk and Mandy has found the service they provide ‘excellent'.
Whitehall Garden Centre
Having TMS has helped enormously. Administrative staff run Bradford Factor and absence reports, allowing them to quickly identify problems or patterns with attendance or lateness. TMS has lead to significant time savings for them and reduced overheads for the company.
Hawker Pacific Aerospace
Flexipay is without doubt an outstanding payroll package which is really user friendly, you won't believe it until you have used it!
Stewart Waddell - Dataplan Payroll Ltd
Having all three systems in place has simplified our working practices and considerably reduced duplication of information. It has definitively saved us money in terms of the cost of maintenance, time and improved efficiency
Jayne Busby - Valassis
Using the system we have easy access to a wealth of information at our fingertips and can handle staff enquiries quickly and effectively to the benefit of all.
Cheryl Telford - Associated Cold Stores
As a consequence of fully implementing TMS, we have realised in excess of £40k of annual recurring cost savings and we plan to upgrade the system in the future to ensure that we can reap the benefits of the latest technology
Chris Pritchard - Penny and Giles
The system is easy to use, flexible and provides a wealth of management information for analysis
Jason Ward - Vanguard Rental
FES has been put to the real test - albeit thankfully just once in the event of a very small fire which was instantly contained with no casualties.
International Coatings Ltd
The helpdesk has been absolutely magnificent, nothing is too much trouble for them.
Luxfer Gas Cylinders
We were really looking for a reliable way to track attendance, cut down on the time consuming data entry and dispense with the handwritten reports.
Port Lympne and Howletts Animal Parks
With TMS in place the centrally administered database is much easier to manage than with our previous manual system
Artform Ltd
The potential to link TMS to other Mitrefinch systems in the future is particularly beneficial for our payroll department.
Vivalis Ltd
TMS records hours to help us comply with the Working Time Regulations, this system does this automatically for us, even for the most complex shift patterns.
Cumberland Pencil Company
The support staff are friendly and helpful
The Forestry Commission
We have been fortunate in our choice of Mitrefinch as business partners. Their implementation and support staff are unfailingly courteous, helpful and knowledgeable.
Goonvean Ltd
"The capabilities of the time & attendance system are immense."
Harrison & Clough
© 2012 Time and Attendance and Access Control Systems
