Mitrefinch Services and Support

We are committed to offering a full range of in-house support services. We can work in partnership with your business both now and in the future to ensure you get the very best from your employee management systems.

When you work with Mitrefinch you are getting the best of both worlds; the knowledge and resource of a global company, combined with the personal service and flexibility of a family business.

From a consultancy service to help tailor your system, to ongoing training and support, you will only ever deal with fully trained Mitrefinch staff.  In addition to exceptional technical knowledge you will also benefit from over 25 years experience in developing, installing and supporting employee management systems. 

Project Management
With over 30 years' experience in the field of Time & Attendance, Mitrefinch has developed a highly specialised, structured and successful implementation process. More Info
Implementation
Mitrefinch's Implementation Methodology provides a structured process that clearly defines the tasks, responsibilities and relevant milestone deliverables within each phase of the implementation process. More Info
Integration
Seamless integration is key to employee management implementations. Typically, an employee management system will integrate with Human Resource and Payroll systems. More Info
Development
Our team of highly skilled and qualified professionals can provide bespoke application development services to extend and enhance the features and functionality of Mitrefinch time and attendance systems. More Info
Training
Our training team ensures you are well placed to get maximum benefit from your system from day one. We then provide follow up training sessions as you progress through your business cycles to allow you time to gain familiarity with your system More Info
Support Services
We aim to work in partnership with you to ensure you constantly get the very best from your Mitrefinch systems. More Info
 

Testimonial

Associated Cold Stores

Using the system we have easy access to a wealth of information at our fingertips and can handle staff enquiries quickly and effectively to the benefit of all.

Cheryl Telford - Associated Cold Stores

Portsmouth City Council

"We required a time management system which would link easily to other systems, including access control."

Portsmouth City Council

Vanguard Rental

The system is easy to use, flexible and provides a wealth of management information for analysis

Jason Ward - Vanguard Rental

Penny and Giles

As a consequence of fully implementing TMS, we have realised in excess of £40k of annual recurring cost savings and we plan to upgrade the system in the future to ensure that we can reap the benefits of the latest technology

Chris Pritchard - Penny and Giles

International Coatings

FES has been put to the real test - albeit thankfully just once in the event of a very small fire which was instantly contained with no casualties.

International Coatings Ltd

Artform

With TMS in place the centrally administered database is much easier to manage than with our previous manual system

Artform Ltd

Goonvean

We have been fortunate in our choice of Mitrefinch as business partners. Their implementation and support staff are unfailingly courteous, helpful and knowledgeable.

Goonvean Ltd

Cumberland Pencil Co

TMS records hours to help us comply with the Working Time Regulations, this system does this automatically for us, even for the most complex shift patterns.

Cumberland Pencil Company

Forestry Commission

The support staff are friendly and helpful

The Forestry Commission

The Scottish Government

The Mitrefinch Access Control system offers us integration between sites and with our other management systems. We benefit from having central control of the system for administration purposes, coupled with the flexibility to tailor the system to the needs of individual sites. For example, some of our sites require the provision for extra security measures which the Mitrefinch team are able to configure to meet our needs

Deputy Departmental Security Officer, The Scottish Government

Vivalis Ltd

The potential to link TMS to other Mitrefinch systems in the future is particularly beneficial for our payroll department.

Vivalis Ltd

Luxfer Gas Cylinders

The helpdesk has been absolutely magnificent, nothing is too much trouble for them.

Luxfer Gas Cylinders

Valassis

Having all three systems in place has simplified our working practices and considerably reduced duplication of information. It has definitively saved us money in terms of the cost of maintenance, time and improved efficiency

Jayne Busby - Valassis

Nestle Cuddington

The benefits to Nestlé Cuddington have extended to include accurate budgeting for annual staffing costs, a reduction on administration costs and the ability to eliminate costly unpredictable overtime.

Nestle Cuddington

GSK

The Mitrefinch Access Control system is a vital part of our security provision. With hazardous materials, environmental risks and safety concerns up to 2500 people on site each day we would be lost without it!

GSK Irvine


Microsoft Gold Partner
Orange National Business Awards Finalist
York Press Business Awards
Safe Contractor
Oracle
Pay Awards
HMRC accreditation

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