User Group Success
2008 - Best Meetings Yet!
Customers loved the new format of the 2008 User Group Meetings
This year we had a significant change in the format of the User Group meeitngs. Smaller numbers meant that we could add more value and make the meetings much more interactive, with fewer presentations.
The round table discussion groups allowed users to talk in small groups to departmental managers and key technical staff to give feedback on our products and services, and to address specific issues they experienced. It also gave them the opportunity to share information with other customers.
Below are a selection of comments received from customers on the day:
"I've been to several user group meetings and I would say this was by far the best. I found the round table discussions more advantageous than previous formats."
"I thought the round table groups were extremely beneficial and provided a great deal of interaction between customers, thus making the whole day far more interesting."
"This is a fantastic opportunity to speak to staff within all areas of Mitrefinch and prompts one to remember some of the features of TMS that are available. It is also a great opportunity to hear about the experiences of other organisations."
"Very impressed with my first visit, well organised with a large selection of topics available for discussion. A good forum to exchange views with both Mitrefinch staff and existing customers."
"The opportunity to have specific issues addressed face to face was invaluable."
"Good interactive sessions, useful functionality issues discussed, overall a well put together user group meeting."
"I think it is really helpful to listen to other people and hear what kind of problems/advice they have. To talk face to face with staff and ask their advice instead of ringing the helpdesk is very useful. Overall, I am very pleased I came."
"It's great to meet the people of the company face to face and talk through any issues. It's useful to meet other companies who use your systems and give each other examples of how they use them."
"Excellent."
"As someone who has not yet used the system I found the sessions extremely useful and beneficial. A lot of information was shared between the clients as well as all the staff at Mitrefinch. I am pleased we have invested in Mitrefinch products and I look forward to working with you all during implementation and beyond."
"Very informative and useful. Can we have one on Mitrefinch Payroll?"
"Excellent, not only were problems fixed but we were also made aware of other features which will be very helpful."
"Excellent! Good interaction. It was a good opportunity to discuss individual issues. Thanks for the meet and great by Steve Smith, much appreciated!"
"A very worthwhile and informative day. I think these meetings should be run more frequently. A user group for customers on your website would be useful and could include F.A.Q.s and discussion topics."
"Very enjoyable. Interesting to meet other users and hear how their systems work. Enjoyed the round table discussions about new things. Training was good, can take lots of different bits away to try and manuals look helpful."
"My first but definitely not my last user meeting! Very informative and great to meet other users."
"Very informative. It's a good idea to be able to speak to a number of ‘experts' all in one place to help with general problems. Good location chosen - easy to locate and get to."
"Very enjoyable day - taken back lots of tips and information."
"Nice sized group, smaller than previous years, with more interaction. Very informative."
