Careers

Are you an innovative, forward-thinking go-getter who thrives on a challenge? Are you looking to carve out an exciting career in a fantastic multinational company with a great culture, appealing benefits and outstanding opportunities for personal and professional development?

Mitrefinch is always on the lookout for bright sparks at all career stages to join our growing team of top-notch professionals.

Check this space for the latest opportunities, fill in the contact form below or submit your CV to our HR department personnel@mitrefinch.co.uk

 

Implementer / Application Installer & Trainer

Field Based UK Wide

 

Come and join the Implementation Team at Mitrefinch

Mitrefinch is a global technology company and market leader in workforce management and security solutions, offering our 4000 customers a range of time and attendance, HR and access control solutions. We are based in York and have ambitious growth plans.

An excellent opportunity has arisen within the Implementation Team for a talented and highly motivated IT professional to install, configure and train end-users on our market leading workforce management solutions at customer sites.

We are seeking a candidate that can demonstrate the ability to blend technical knowledge of our products and third party products with a passion for delivering training and outstanding customer service.

Further information about our product suite and customers is available www.mitrefinch.co.uk

This is predominantly a remote role and regular travel and overnight stays are a requirement.

Responsibilities:

To be considered for this position, you must be able to demonstrate: 

  • Must have at least 3 years’ experience in a software implementation and training role, ideally on the HR and workforce management environment
  • The ability to create a statement of work document from the analysis
  • A background in the technical support of remote customers
  • The ability to consult with customers to analyse their business requirements
  • Experience in the delivery of customer focused software solutions
  • Experience of installing applications into a customer’s network infrastructure
  • Working knowledge of installing, configuring and uses of SQL Server
  • Working knowledge of installing and configuring IIS Server
  • Practical data manipulation skills
  • Experience in delivering technical training to a non-technical audience
  • Willingness to travel as the role involves attendance at customer sites

 

Required and desirable skills: 

  •          A logical and methodical approach to technical challenges
  •          Ability to work under your own initiative
  •          Strong documentation skills and attention to detail
  •          Excellent inter-personal and written communication skills

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

 

Business Development Manager – London

£35K - £40K base, £70k OTE uncapped

Fully expensed company car or car allowance

Pension scheme

Come and join the Sales Team at Mitrefinch

Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems.  We currently have over 3000 customers worldwide, including some leading blue chip companies.

Due to continued growth we are currently recruiting for an additional talented and highly motivated Business Development Manager to join our sales team.

This role is responsible for acquisition activity within the 50 - 400 + employee segment of B2B.  The role will focus on growth activities within a defined territory and will generate leads and sell new products and services.

To be considered for this role you must be able to demonstrate:

  •          A proven track record of sales success within a new business function

Experience in sales of Time & Attendance, Payroll, Access control, Rostering systems

  •          The ability to understand complex technical and business concepts and communicate clearly to clients
  •          Excellent interpersonal skills
  •          Excellent client management skills

 

In return we can offer a good remuneration package and a supportive environment where you will be recognised and rewarded for performance.

 

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

Digital Marketing Executive

Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems. We currently have over 3,000 customers worldwide, including some of the leading brands and companies across the world.

We are currently recruiting an experienced Marketing Executive to join our growing business. Mitrefinch, based on the outskirts of York, are one of the leading global time and attendance software developers. Our continued growth in the industry and increasing market dominance, coupled with an existing customer base of over 3,000 clients in 25 countries globally, make it a very exciting time to be joining Mitrefinch. The business has huge plans for expansion moving forward both in the UK and Internationally.

We are looking for a confident Marketing Executive with the ability to specialise in SEO/SEM, managing all search engine optimization and digital marketing activities. The successful candidate will increase qualified visits / prospects to Mitrefinch through a variety of acquisition channels, whilst maintaining a healthy ROI and protecting the brand image.

The role holder will be predominantly responsible for managing lead generation activities to increase rankings on all major search networks.

The successful candidate will be expected to:

•Identify strategies, techniques and tactics to increase the number of visitors to the Mitrefinch websites.

•Ensure all marketing channels are working closely together to complement one another.

•Increase the number and quality of business leads coming to Mitrefinch.

•Manage effective PPC / Display / SEO campaigns to increase lead generation.

•Be able to recommend and make changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

 

Required skills:

•Full knowledge of all marketing channels, specialising specifically in digital.

•Hands on experience of implementing search engine optimisation techniques – be able to demonstrate proven areas of success.

•Working knowledge of HTML, CSS, and JavaScript developments and constraints.

•Experience in B2B lead generation

•Hands on experience of running a successful pay-per-click (PPC) campaign

•Solid understanding of display advertising marketing.

•In-depth experience of website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends).

•Up-to-date with the latest trends and best practices in SEO and SEM.

•Complete knowledge of SEO best practices – ensuring they are properly implemented across all Mitrefinch websites.

If you think you fit this description and want to come and work for a fast-moving forward thinking company, we would love to hear from you.

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk  

 

Web Developer

Mitrefinch is a global technology company and market leader in employee management and security solutions offering our customers a range of time and attendance software systems. We currently have over 3,000 customers worldwide, including some of the leading brands and companies across the world.

Due to continued growth we require a Web Developer for a challenging and exciting role. Further details on this role are as listed below

Key Skills and Experience Required 

Essential

  • Experience of Web development frameworks

  • Knowledge of HTML/HTML5/CSS/XML

  • Experience of Object Oriented design

  • Experience of MS SQL (T-SQL)

Desirable 

  • C# .Net or ASP.NET or .Net WebAPI

  • Microsoft powershell scripting

  • jQuery/JavaScript/PHP

Role details

Working within the IT Infrastructure department you will be responsible for developing web-browser based solutions in HTML, CSS, Javascript and PHP to enable deployment and creation of hosted server solutions.

Working on both development and design you will have excellent PHP skills (OO) with SQL connectivity (MS SQL) and design experience. SQL capability will be required to develop various scripts to enable configuration and setups within the companies pre-existing SQL application database.

Experience with HTML, CSS and JavaScript, with a knowledge of web services and PHP will be essential. 

You will enjoy working in a rapid development context with a great deal of technical independence and latitude.

 

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

 

Test Analyst

We are currently seeking a Test Analyst to be based in our Head Offices, York. To test software and hardware solutions to ensure they meet functional and non-functional requirements; review requirements and define test plans, cases, and scripts; define and configure appropriate test data; execute test scripts and match against expected results; log defects and pass to developers for investigation and resolution; prepare releases to agreed schedules. There may be some travel required within the UK and internationally on an adhoc basis. 

Key Responsibilities and Deliverables 

  • Participate in daily stand-ups and weekly / monthly management meetings to provide updates on progress, risks, and issues
  • Work with Business Analysts, Software Developers, and Hardware Developers to understand functional and non-functional requirements and associated solution designs
  • Provide estimates of effort and time for planning and quotation purposes
  • Define and document suitable test plans, cases, and scripts (BDD) to meet internal standards and high levels of quality
  • Create appropriate test data to be used when executing tests
  • Execute agreed tests, record outcomes, and compare to expected results to ensure that developed solutions meet functional and non-functional requirements (including regression, load, security, and usability tests where appropriate)
  • Identify defects, log them, and pass them to developers for further technical investigation and, where appropriate, development of suitable fixes, ready for re-test
  • Support the Technical Authors’ production of high-quality documentation
  • Identify common tests suitable for inclusion in automated tests
  • Ensure all tested software is packaged and released for live client deployment on-time and in a controlled and effective manner
  • Demonstrate solutions to internal colleagues on an ad-hoc basis
  • Administrate deployed test tools
  • Liaise with and manage third parties, both suppliers and clients
  • Build strong working relationships with colleagues across the business
  • Deputise for the Test Manager when required

Key Skills and Experience Required 

Essential

  • Experience working in software or hardware test teams
  • Previous experience in testing across Windows, Web, and Mobile solutions in a .NET environment
  • Knowledge of Microsoft SQL Server
  • Experience across a wide range of testing, including system testing, functional/non-functional testing, load testing, regression testing, security testing, and usability testing
  • Prior experience in manual testing, use of automated test tools (e.g. Selenium), and other software planning tools (e.g. TFS)
  • Excellent written and verbal communication skills
  • Relevant degree or equivalent experience gained in industry

Desirable

  • Experience in developing solutions within the Human Resource Management / Time & Attendance sector
  • Experience working within a Software House
  • Experience working with SaaS environments and technologies, especially Azure
  • Experience of testing within an Agile environment
  • Experience using Behaviour Driven Development (BDD) processes
  • Basic knowledge of ISO standards (9001, 14001, 27001)
  • ISEB/ISTQB certified to Foundation level

 

 To apply please send your CV and covering letter to personnel@mitrefinch.co.uk

 

 

Application Support Analyst

York, North Yorkshire
Competitive Salary, 25 Days’ Holiday, Onsite Parking, Childcare Vouchers

 

Mitrefinch is a leading provider of intelligent employee management and security solutions. An exciting opportunity has now arisen for an experienced Application Support Analyst to join our 18 strong Helpdesk team in York.

 

This is the ideal role for a talented support professional with superb technical and customer service skills looking to undertake a fresh challenge with an innovative, forward-thinking company. Joining our exciting environment, the successful candidate will have the opportunity to make their mark and prosper in our business that promotes and thrives on exceeding the expectations of our customers. 

 

As an Application Support Analyst you will be required to have previous 1st/2nd Line software application support experience within a MS Windows environment. This should include core infrastructure skills and the ability to support web applications running on IIS and SQL Server databases. It must be emphasised that good practical support experience with SQL and IIS is a pre-requisite for this role. The candidate must also be used to working to tight Service Level Agreements.

To be considered for this role, you must be able to demonstrate:

  • Well developed analytical skills and methodology
  • Experience of support client server applications within complex IT infrastructures
  • Experience of supporting web application on IIS
  • Experience in the support of Microsoft SQL databases
  • Excellent inter-personal skills with a strong focus upon customer service
  • Over 2 years’ experience of working in a support role.

 

Desirable skills for this role would include: 

  • Computer Science degree or equivalent
  • Software development skills (reading code)
  • 1st/2nd line application support experience
  • Experience of supporting or working within an Time & Attendance, HR, Access Control or Payroll environment
  • Hardware integration experience.

 

Applicants must live within a commutable distance of York or be willing to relocate. 

As an Application Support Analyst, you must be able to work off your own initiative and deliver technical solutions to tight deadlines. Creative and proactive, you must also have excellent communication, problem solving skills and a strong attention to detail. You will have the opportunity to join an expending and technically focused organisation and help to shape the the delivery of our customer experience.

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

Field Service Engineer 

The Field Service Engineer is responsible for the installation and fault rectification of Mitrefinch (and associated) products as directed by the company. The role is based mainly in the UK, with optional worldwide travel. 

The Field Service Engineer will report to the Service Delivery Manager, or his delegated substitute in his absence.

 

The Field Service Engineer will be responsible for the following tasks:

  • The installation and maintenance of Mitrefinch and third party equipment
  • The configuration of Mitrefinch and associated software in accordance with client requirements.
  • The commissioning of Mitrefinch equipment in accordance with client requirements.
  • Adherence to quality control standards.
  • The planning of diary and respective subsistence, e.g. hotels and travel.
  • The control of expenditure in accordance with the Mitrefinch Expenses Policy.
  • Assistance to junior Field Service Engineers in their learning of Mitrefinch and associated products.
  • Shadowing and training of junior Field Service Engineer, as tasked by management.

 

Key responsibilities and accountabilities

The Field Service Engineer is also expected to:

  • Deliver and/or maintain Mitrefinch products within prescribed timescales, to an agreed standard.
  • Deliver training to clients on Mitrefinch Products where required, within published timescales and to a prescribed format.
  • Report daily on project progress to the Project Managers.
  • Maintain effective communication between all parts of Mitrefinch and the customer’s company in any matter relating to the furtherance of a project.
  • Undertake self-training and study to improve knowledge in accordance with guidance from the Service Delivery Manager.
  • To ensure Van stock levels are maintained to the prescribed level.
  • Act as an Ambassador for the company, including maintaining a clean vehicle, internally and externally.

 

The Field Service Engineer is expected to consult with customers, Project Managers, Implementers and other Field Service Engineers as required, as well as with the Mitrefinch Help Desk staff.

A Field Service Engineer is expected to have:

  • Good customer service skills.
  • An understanding of current Microsoft Operating systems.
  • A sound knowledge of Mitrefinch TMS and Access control Hardware related configuration utilities, capabilities and limitations
  • Smart clean appearance.
  • BS7671 Parts I, II & III 17th Edition.
  • IOSH SPA Food safety passport
  • CCNSG Safety passport.
  • CSCS Passport
  • IPAF Powered Access licence
  • BAA Airside pass holder (as required).
  • Driving licence

 

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

Head of People and Engagement 

A key role within the business, as Head of People and Engagement, you'll be instrumental in developing and growing the employer brand and ensuring a constant pipeline of talent is available, as well as developing and facilitating an effective onboarding experience for all new hires. You'll develop new learning and development resources to be launched across the network to grow a culture of continual learning.

This is a highly strategic role, so you should have experience where you have built a culture within a rapidly growing organisation, you should be a self-starter with strong people skills, be an excellent leader with an exceptional ability to explain concepts clearly while dealing with multiple people, teams, projects, and priorities

You need to be comfortable with all aspects of recruitment and management of nationwide teams, and you must always be an outstanding brand ambassador.

In return, we will offer a generous basic salary and the opportunity to really develop a culture and be instrumental to the growth of the business.


Responsibilities:

  • Ensure all new hires are successfully onboarded and properly set up for long-term success at the company.
  • Coordinate between different team leaders to ensure all tasks related to the onboarding process are completed effectively.
  • Develop learning tools, guides to processes at the company, and a variety of other forms of onboarding materials.
  • Identify onboarding and employee growth issues in teams across the company and work with the appropriate people to find long-term solutions.
  • Build, enhance, and spread the Mitrefinch culture throughout all levels of the organisation.
  • Regularly meet with everyone at the organisation to identify and execute on areas where greater employee growth can be enabled.
  • Monitor, optimise, and report on growth metrics and KPIs.
  • Participate in weekly team meetings and strategy sessions.
  • Build relationships with our global teams and communicate constantly with teams via Skype.
  • Review working practices, employee benefits, coaching, mentoring and support structures.

 

Requirements:

  • Strong experience building culture at rapidly growing organisations.
  • A creative and effective history of building unique, world-class initiatives for employee learning and development.
  • To excel at this position, you must be energetic and proactive.
  • You must be a self-starter with lots of initiative and creativity.
  • You must be an excellent leader with an exceptional ability to explain complex concepts clearly while dealing with multiple people, teams, projects, and priorities.
  • You need to be comfortable with all aspects of global recruitment and management of global teams, and you must always be an outstanding brand ambassador.
  • Outstanding interpersonal and organisational skills.
  • A deep understanding of how effective culture and employee growth initiatives work at both small and large companies.
  • Ability to identify issues impeding team and individual growth and a sense for how to fix those problems.
  • While a technical background is not required, you must be excellent at using data and quantitative approaches for decision making.
  • You must be a world-class individual contributor to thrive at Mitrefinch. You will not be here just to tell other people what to do.

 

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

 

Business Analyst

To act as point lead with business colleagues and third parties for key product development; client management; gathering and analysing requirements; high level planning to estimate effort and delivery timescales; prioritising work to address issues, maintenance and build new functionality into sprints; allocating work in sprints to developers and testers and tracking progress; providing regular status updates to key stakeholders; identifying improvements to systems and processes to drive quality of solutions and consistency in approach

Key Responsibilities & Deliverables

  • Liaise with stakeholders and clients to understand high level requirements and define the scope of development projects and initiatives, resolve issues and manage expectations
  • Develop user stories, refine backlog and sprint planning
  • Conduct feasibility analysis and initial scoping of work
  • Gather and analyse detailed requirements, identify gaps between them and existing functionality, and propose solutions
  • Lead the estimation process for changes
  • Determine how work can be allocated and delivered into different phases to meet any time constraints
  • Handle escalations of critical issues raised and handle resolution
  • Prioritise work on a day-by-day basis, balancing critical issues, client demands, future product features, backlog items and paid work
  • Gather and analyse customer and end user feedback
  • Develop proposals for identified opportunities to enhance the Mitrefinch product offering

Desirable

  • Scrum Master experience to plan work into sprints for developers, testers, and technical authors to deliver and remove impediments
  • Provide regular feedback to key stakeholders on progress, risks, and issues
  • Lead daily stand-ups with developers, testers, and other SMEs
  • Lead regular retrospectives to review key achievements and identify potential future improvements to systems and processes
  • Provide regular status updates to key stakeholders
  • Work closely with peers to continually improve the Agile delivery framework, driving consistency of approach across all work streams
  • Coach and mentor team members; matrix management
  • Build strong working relationships with colleagues across the business at all levels
  • Assist other team members and any other parties where own specialist knowledge is needed

Key Skills & Experience Required

Essential

  • Demonstrable experience in Business Analysis
  • Track record in leading the end-to-end delivery of critical software projects in an Agile environment
  • Strong people management and collaborative team leadership skills
  • Prior experience in using software planning tools (e.g. TFS, MSP, Visio, etc.)
  • Excellent written and verbal communication skills
  • Broad knowledge of IT technologies and architectures (software, infrastructure, networks)
  • Relevant degree or equivalent experience gained in industry
  • Agent of change
  • Principles of SDLC
  • Ability to successfully facilitate / negotiate outcomes within large groups and with a range of different stakeholders at all levels of the organisation
  • Ability to adopt informal leadership role and motivate stakeholders to achieve desired outcomes
  • Highly driven, resilient, flexible and motivated self-starter
  • Problem solving, Team work, Multitasking, Client management

Desirable

  • Experience gained within the Time & Attendance software sector
  • Experience working with SaaS environments and technologies, especially Azure
  • Business Analysis, Project Management, or Scrum Master certification 

 

Job Dimensions

People Management:         No, although will lead mixed delivery teams in a “matrix management” style

Budget Management:         No

Travel Requirements:         Some UK and international travel may be necessary on an ad-hoc basis

 

To apply please send your CV and covering letter explaining why you will be a suitable candidate to personnel@mitrefinch.co.uk

___________________________________________________________

 

Mitrefinch Ltd does not accept speculative CVs. We will only review CVs sent in application for an advertised post. Any unsolicited CVs received will be treated as the property of Mitrefinch Ltd and Terms & Conditions associated with the use of such CVs will be considered null and void.

To make it crystal clear: any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Submission of any unsolicited CVs to us by your company will be deemed evidence of full and unlimited acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship whatsoever between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

 

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